The short version
If something arrives damaged, defective, or wrong — we'll make it right at no cost to you. Beyond that, because nearly everything we sell is made-to-order by our print partner, returns are limited to defects and major mistakes. Read on for the detail.
Made-to-order, not stocked
Most ATH apparel is printed on demand by Printful when you order. There is no warehouse of pre-printed inventory. That means we can't accept returns or exchanges for buyer's-remorse reasons — wrong size ordered, changed your mind, didn't love the color in person — because the item was made specifically for you and can't be resold. Please use the size charts on each product page. If you're unsure, email shop@abovethehook.com before you order and we'll help.
What is eligible
We will replace, reprint, or refund any item that arrives:
- Damaged in transit — torn packaging, stained or torn garment, broken object.
- Defective — peeling print, wrong size on the label vs. on the garment, sewing flaw, fading on first wash, etc.
- Wrong — wrong product, wrong size, or wrong color shipped vs. what you ordered.
You have 30 days from delivery to report any of the above.
How to report it
- Email shop@abovethehook.com within 30 days of delivery.
- Include your order number and 1–2 clear photos showing the issue (and the shipping label if the package itself was damaged).
- We'll confirm within two business days and arrange a replacement, reprint, or refund. In most cases you do not need to ship the item back.
Refunds
Approved refunds go back to the original payment method via Stripe. Banks usually post the credit within 5–10 business days. If you paid with a debit card it can take a little longer; with a credit card you'll usually see it on your next statement.
Original shipping charges are refunded for defective, damaged, or incorrect items. For voluntary cancellations made before the order has entered production with our print partner (typically a few hours after checkout), we'll refund in full. Once production has started we can't cancel.
What is not eligible
- Buyer's remorse, change of mind, or wrong size ordered (after production has started).
- Items reported more than 30 days after delivery.
- Wear-and-tear, accidental damage, or incorrect care (e.g., shrinkage from a hot dryer when the label said tumble low).
- Customized or personalized items, except for defects.
- Lost or stolen packages confirmed delivered by the carrier — file a claim with the carrier first; we'll help where we can.
Wrong address
If you entered an incorrect shipping address and the order has already shipped, we can't reroute it. If it's returned to sender we'll contact you about reshipping at the actual shipping cost. Please double-check your address before paying.
Questions
We are a small operation that cares about getting this right. If you have a problem, write to us — a real person will read it.
shop@abovethehook.com
Above the Hook · Highlands, New Jersey, USA